Water Operations

Responsibilities

The Water Services Division is responsible for the production and delivery of drinking water. State certified/licensed treatment and distribution operators monitor and maintain the City's water storage tanks, reservoirs and delivery system and ensure the safety of the drinking water supply. The Water Services Division also provides:

  • Leak detection
  • Meter reading
  • Programs and information about water quality and supply
  • Water conservation
  • Water pressure

View the Drinking Water System (PDF).

Fire hydrant leaking in road

WATER EMERGENCIES

For water emergencies occurring on weekdays between the hours of 4 p.m. and 6:30 a.m. or on weekends, please contact the City after hours call center at 714-549-6913.

WATER SERVICE BILLING

The Water Billing Division assists with customer service inquiries, rate analysis, meter reading, customer billings, cash management, financial analysis, risk management, and acts as a liaison to field operations in construction of major capital improvements, infrastructure and ongoing operational maintenance.

CONNECTING TO THE WATER SYSTEM

A property may be connected to the City's water system if it is located within the City’s Water Services area and utilities are available in the street. If utilities are not already stubbed to the property line, an Encroachment Permit is needed to work in the City right-of-way. Contact the Engineering Division to determine the closest utilities and availability for connection. 

A Building Permit is also required to construct utilities from the property line to the house and may be obtained through the Building Division. Connection Fees are collected when the Building Permit is issued.