The Water Services Division is responsible for the production and delivery of drinking water. State certified/licensed treatment and distribution operators monitor and maintain the City's water storage tanks, reservoirs and delivery system and ensure the safety of the drinking water supply. The Water Services Division also provides:
Programs and information about water quality and supply
For water emergencies occurring on weekdays between the hours of 4 p.m. and 6:30 a.m. or on weekends, please contact the City after hours call center at 714-549-6913.
WATER SERVICE BILLING
The Water Billing Division assists with customer service inquiries, rate analysis, meter reading, customer billings, cash management, financial analysis, risk management, and acts as a liaison to field operations in construction of major capital improvements, infrastructure and ongoing operational maintenance.
Contact Water Billing and Customer Service by calling 714-573-3075
A property may be connected to the City's water system if it is located within the City’s Water Services area and utilities are available in the street. If utilities are not already stubbed to the property line, an Encroachment Permit is needed to work in the City right-of-way. Contact the Engineering Division to determine the closest utilities and availability for connection.
A Building Permit is also required to construct utilities from the property line to the house and may be obtained through the Building Division. Connection Fees are collected when the Building Permit is issued.