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One (1) ADU and one (1) JADU are allowed.
The Tustin City Code (TCC) requires that a Detached ADU should be located outside of the front yard setback. A front yard setback is defined by the zoning requirements of the TCC. For example, single-family zones in Tustin (i.e. E4, R1, R4) require a minimum twenty (20) foot setback as measured from the front property line. The TCC also requires that a detached ADU be located behind the building line of the single-family home. The front building line generally follows the front wall of the house.
An exception to the requirement described above, is when the front yard is the only area on the property which can accommodate an ADU that meets the definition of a “Statewide Exemption ADU”. That is, when the side and rear yard of the property are not large enough to accommodate an ADU that meets the definition of a Statewide Exemption ADU.
A Statewide Exemption ADU is defined an accessory dwelling that is less than or equal to 800 square feet in floor area, sixteen (16) feet tall, with at least four (4) feet side and rear setbacks.
This diagram shows a lot layout when it may be possible to request the location of a Statewide exemption ADU in the front yard setback. This diagram shows that the four (4)-foot sides and rear yards are not large enough to accommodate am ADU of at least 800 square feet (Statewide Exemption ADU). This type of lot layout is not typical for Tustin properties. It is anticipated that this would only occur in rare situations since most properties have a rear yard or even side yards to accommodate the location of a “Statewide exemption ADU” and other types of permitted ADUs or JADUs.
No, the City of Tustin does not maintain a waiting list. For new units, the developer is responsible for selling the affordable units. For resale units, the current owner is responsible for selling their affordable unit.
The City of Tustin requires that applicants put down a minimum of 3% as a down payment. The 3% down payment must be the buyers' own funds.
No, it does not. The 3% down payment does not include any applicable closing costs.
Yes, gift funds are acceptable for additional down payment in excess of the minimum 3% down payment. A gift letter must be submitted along with supporting documentation reflecting funds available.
Yes, you do have the ability to sell your unit. The unit must be sold to a qualified affordable household at a price that falls within the affordable criteria of that unit.
The affordable sales price is calculated by the City. The price is established using current income limits established by the State of California Department of Housing and Community Development (HCD) and the current housing costs e.g. homeowner association dues, property taxes, insurance, and utility allowance. The current interest rate is also used in determining the affordable sales price.
Yes, the homeowner is allowed the opportunity to refinance their home as long as the new loan does not exceed the current principal payoff amount plus closing costs and the new housing payment does not exceed affordable guidelines. A processing fee of $280 is due at the close of escrow. View information on refinancing requirements (PDF).
A Release of First Lien Information Form (PDF) is to be included in the preliminary approval package outlined under the terms for refinancing.
Yes, you may use a lender of your choice. The City does not have a preferred lenders list at this time, however, we are working on this issue.
Please visit the Resource Documents page for more information.
Please visit the Income Limits page for more information.
A building permit will be required on all:
Building plans are required in detail to show the proposed work.
Permits are required for any:
If more than 50 cubic yards of earth is moved, or one foot of fill is used, or a cut slope greater than 5 feet in vertical height will require a grading permit.
Submit four complete sets of grading plans and two preliminary soil reports for the Building Division's review. A final compaction report and letter of pad certification must be submitted to the Building Division prior to the issuance of a building permit.
Yes, all accessory structure requires a building permit. Provide full dimensioned plans, which includes a site plan, construction detail, and type of material and size of the material. The plan will show the proposed work.
Yes, solid cover patios, lattice type patios, and decks require a building permit. Provide full dimensioned plan, which includes a site plan, construction detail, and type of material and size of the material. The plan will show the proposed work.
Yes, when installing a new fence, removing or replacing an existing fence. Chain links, wood, wrought iron, retaining walls 2 feet and higher or garden wall 3 feet and higher require a building permit.
Prior to the issuance of a permit, provide a dimensioned site plan, which includes the construction details and location of the fence or wall location.
Customers are able to request services and submit a variety of applications online, including submitting building permit, entitlement, and administrative permit applications, and requesting building inspections. Staff are then able to review such applications and requests virtually to the extent possible, reducing the amount of time these processes would normally take if completed fully in-person. Customers can also request services at City Hall (such as submitting hard copies of plans) by appointment. At their appointment, directional signage leads customers to the appropriate meeting location where they can call city staff using a newly installed intercom unit. Click here to submit online plans now! You may also visit the Building Division webpage for more information.
Yes, a building, electrical, plumbing, or mechanical permit issued by the Building Division under the provisions of the technical codes shall expire by limitation, or if the building or work is not commenced within 360 days from the date of such permit, the permit will become null and void. Renewals and extensions on permits may be granted, depending on permit status and completed inspections.
The Building Division requires two - 7 sets of building plans depending on the project: plans shall include architectural plans with two sets of title 24 (Energy Calculations) and two sets of structural calculations. The plans must be drawn on substantial paper (Minimum 11 by 17).
Inspection requests are to be submitted through our Citizen Self Service (CSS) Portal 24 hours a day. Inspection requests received by 3:00 p.m. will be performed the following workday. To receive an inspection timeframe, please call any of the inspectors listed below on the day of the inspection between 7:30 – 8:00 am.
Rod - (714) 573-3128 Cody - (714) 573-3137Atul - (714) 573-3158
Request an Inspection
For assistance with using the CSS Portal to schedule your inspection, please call 714-573-3130 or email firstname.lastname@example.org
Second, you should determine whether you should file a Fictitious Business Name Statement.
Once these items have been filed, you may then proceed to submit your business license application.
Anyone who is actively engaged in conducting a business as a seller of tangible property. If you have a Seller's Permit number for one city but want to operate in Tustin, the address must be changed to reflect the Tustin business location.
A Seller's Permit number may be obtained at the:State Board of Equalization28 Civic Center Plaza DriveSanta Ana, CA 92701Telephone: 949-440-3476
Online renewals are not available at this time; please mail your business license renewal to the address listed on the renewal notice. Contact the Business License Division at 714-573-3144 if you have not received your renewal by December 31st.
Yes, the renewal notice you received is for your 2007 business license.
You received a delinquent notice because our records show that you have not renewed your business license since 2005. We are collecting for the business tax and penalties for 2006, and business tax for 2007.
Please see the box with the gross receipts range, and select your business tax payment according to the fee scale. Your business license tax is based on annual gross receipts.
Yes, effective November 1, 2005, all Alarm Permit fees were billed and will be paid directly to the Tustin Police Department.
On November 1, 2005, Tustin Police Department took over the Alarm Permit billing.
They will continue to bill separately in the future. Please send separate checks for your Business License and Alarm Permit.
Please contact the Police Department Alarm Desk at 714-573-3205.
Thank you for your prompt payment. However, due to the large volume of renewals, please do not expect your business license until early March.
The Orange County Sheriff’s Department issues business licenses in the unincorporated area adjacent to Tustin.
Please call 714-647-1868.
Please mail your business license application to the address listed on page 1 of the application. Faxes cannot be accepted.
Please check the box at the bottom of the renewal/delinquent notice that states you are no longer conducting business in Tustin. Sign, date and send it back to the Business License Division so we can close your account.
Please submit the Change of Address questionnaire and send it back to the Business License Division.
The Tustin City Council has already declared its unanimous opposition to Senate Bill (SB) 54, in a 2017 public meeting of the Council, and in a public letter sent to the State Legislature.
No, the letter is and always has been shared publicly, and the public can view the City Letter here (PDF).
No. The Tustin City Council has never declared Tustin to be a sanctuary city.
Tustin doesn’t operate a jail and is not involved in the process of releasing inmates from jail. The Tustin Police Department books inmates into the County jail system operated by Orange County Sheriff. The Orange County Sheriff, in turn, publishes on the Internet the information on all inmates who are scheduled to be released, regardless of their immigration status.
Federal officials have full access to that public information online.
Yes, Senate Bill (SB) 54 does not prevent coordination with Federal immigration or other law enforcement authorities about gangs or others convicted of murder, rape or other serious felonies. Tustin Police officers continue to communicate with all relevant Federal agencies in the same manner they always have to protect the public, and the Tustin Police Department will continue to participate in coordinated law enforcement raids cracking down on gangs and other felons even if legal or illegal immigrants may be involved.
Tustin has declared its opposition to Senate Bill (SB) 54, and Tustin continues to enforce the laws protecting its residents and businesses in the same manner it did before SB 54 was adopted. Individuals who break the law and endanger the public, whether they are immigrants or not, will find no sanctuary in Tustin.
Absolutely! Each Council member supports the U.S. Constitution and has sworn the following oath as required by California law:
I, ___________, do solemnly swear (or affirm) that I will support and defend the Constitution of the United States and the Constitution of the State of California against all enemies, foreign and domestic; that I will bear true faith and allegiance to the Constitution of the United States and the Constitution of the State of California; that I take this obligation freely, without any mental reservation or purpose of evasion; and that I will well and faithfully discharge the duties upon which I am about to enter.
No, the Tustin City Council has already unanimously declared its opposition to Senate Bill (SB) 54 in a public meeting and in writing, and supporting and defending the Constitution does not require the City to go further by spending Tustin’s limited taxpayer dollars on litigation whenever a State law may be inconsistent with a Federal law. Must cities expend limited public resources fighting the legalization of cannabis in California, for instance, simply because that law may be inconsistent with Federal law? No.
SB 54 is already being aggressively challenged in Federal Court in Fresno by the Federal Government and other well-funded organizations. As explained above, SB 54 does not affect how Tustin’s Police Department goes about protecting the public and enforcing the law in Tustin, and Tustin prefers to invest its law enforcement funds and resources here at home in support of that continuing commitment to public safety.
Resources for reporting a concern, or obtaining permits are linked below. Please visit our sidewalk vending webpage for additional information.
During business hours Monday - Thursday 7:30 a.m. - 5:30 p.m. & Friday 8:00 a.m. - 5:00 p.m.Call our Vendor Hotline: 714-573-3112E-mail: email@example.comEngage Tustin: Download our mobile app to report a concern
After-hours and on weekends (Saturday/Sunday)Call our Vendor Hotline: 714-573-3112Engage Tustin: Download our mobile app to report a concern
No. Garage sales may be held a total of 4 times a year, and only merchandise belonging to the owner may be sold. A single garage sale may extend a maximum of 3 consecutive days. Signs are only permitted to be displayed between the hours of 7am – 7pm on Fridays, Saturdays and Sunday.
Garage sale signs may not be attached to any traffic or parking control device, tree, street light or utility pole, center median or placed so as to obstruct public sidewalks. Signs must be placed on a stake and placed into the City parkway (landscaped strip between the sidewalk and curb). The signs may be no larger than 4 square feet in area and no taller than 4 feet in height.
Note: Signs posted illegally will be removed.
All City residents receive four complimentary bulky item pick-ups per year, with a maximum of 4 items per pick-up. The items must be no more than eight feet (8’) in length and four feet (4’) in width and cannot weigh more than 150 lbs. All City residents are also entitled to 1 e-waste pick up per year, which allows for 1 item (example: tv, monitor, computer, radio, etc.). Additional pick-ups are available at a fee. To schedule a bulky item pick-up, please contact CR&R at (714) 372-8272.
Attention: Residents disposing of a refrigerator are asked to remove the doors before placing it out for pick-up to remove any potential hazard to children.
You may dispose of hazardous waste at any of the following locations:
Orange County residents may dispose of household hazardous waste at the Collection Centers for free. The Collection Centers are open Tuesday through Saturday, 9 a.m. to 3 p.m. The centers are closed on rainy days and on major holidays, such as Independence Day, Thanksgiving, Christmas and New Year’s Day. For questions, please call (714) 834-4000. For a list of hazardous waste collected at these collection centers, please visit www.oclandfills.com/hazardous/
No. It is prohibited to place any obstruction of any kind in or upon any public street, alley, sidewalk or other public property.
Trash containers may be placed curbside or in the gutter, not earlier than 24 hours before collection and must be removed within 24 hours after collection. All trash containers, both residential and commercial, must be shielded from view within a building or area enclosed by a wall not less than 6 feet in height.
Please contact the County of Orange Animal Control at 714-935-6848.
Yes, but a temporary sign permit is required prior to installing the banner. A temporary banner may be up for a maximum of 30 days in a 90 day period. The cost of the permit is $95 per quarter issuance. The property owner’s written approval to install the banner must accompany the temporary sign permit.
Only one banner may be installed per street frontage or in the case of a multi-tenant building, one banner may be installed per storefront. As a substitute for a wall-mounted banner sign, 1 pole-mounted banner sign per property street frontage is permitted.
Noise sources created by an owner and in association with the maintenance, repair, remodeling, grading and landscaping of residential real property is permitted between the hours of 7 a.m. and 9 p.m.
Noise sources created by property maintenance equipment, the use of which is attended by loud or unusual noise, is prohibited in residentially zoned areas any and all hours on Sunday and City observed federal holidays, before 7 a.m. and after 6 p.m. Monday through Friday, and before 9 a.m. and after 5 p.m. on Saturdays.
In commercial and industrially zoned areas, the use of property maintenance equipment is prohibited any and all hours on Sundays and City observed federal holidays, before 7 a.m. and after 10 p.m. Monday through Friday, and before 9 a.m. and after 10 p.m. on Saturdays.
Construction is prohibited during all hours on Sundays and City observed federal holidays. Before 7am and after 6pm, Monday through Friday and before 9am and after 5pm on Saturdays.
For information on water quality, read more on the Stormwater page.
All swimming pools, ponds, spas or other bodies of water or excavations shall be maintained as to not create a health hazard. Please contact Code Enforcement at 714-573-3134 or 714-573-3135.
Orange County Vector Control can also assist in educating and abating any potential health concern with un-maintained bodies of water. Orange County Vector Control can be reached at 714-971-2421, 949-654-2421 or https://www.ocvector.org/.
A vehicle can be parked on a public street for up to 72 hours at a time per the California Vehicle Code. The Tustin Police Department enforces parking on the street and can be reached at 714-573-3225.
Please contact the Office of the Mobilehome Assistance Center (MAC) with the State of California. The MAC receives and processes complaints from the public and from public officials related to living in manufactured homes and mobile homes. They enforce the operation, installation, inspection, and maintenance or alteration of manufactured homes, mobile home accessory structures, and park grounds.
They can assist you with questions or complaints on many issues, such as:
They cannot assist you with certain other issues, such as:
If you need further assistance, please call 800-952-8356. Complaints can be filed online, or complaints can be mailed with the appropriate form to:
California Department of Housing and Community DevelopmentPO Box 278690Sacramento, CA 95827
Please view the adopted sign code changes (PDF) for real estate professionals.
This matter is not handled by the City and is a private matter between the two owners to resolve.
If you reside in the North Tustin area, this area is actually outside of the City of Tustin city limits and is part of the unincorporated County of Orange area. For questions or code enforcement concerns, please contact the County of Orange Code Enforcement directly at (866) 552-8120.
Please call us. Although we may not be directly responsible for the concern you may have, this division partners with other City departments, Local/County agencies, and some State offices. We will try our best to send you in the right direction.
On October 15, 2019, the City Council adopted a Resolution which upheld the Planning Commission’s approval of the application for a new Costco gasoline station to be located within the southeastern corner of the existing Costco Warehouse parking lot area adjacent to El Camino Real and Auto Center Drive. Following City Council approval, a lawsuit was filed with the Orange County Superior Court challenging the City’s approval of the project. Generally, the petition challenges the City’s compliance with the California Environmental Quality Act (CEQA) for the project.
Copies of the October 15, 2019, staff report can be found at October 15 2019 Costco Agenda Report
The City Council did not meet privately with any representatives of Costco nor with individual members of the public before the appeal hearing. The City Council does this to ensure a fair and transparent hearing on appeals of land use decisions, and to ensure that everyone - residents and the applicant - have the opportunity to hear and respond to everything the City Council hears.
Prior to City Council meeting on October 15, 2019, the City received 655 emails. Of which 610 supported the project, 37 opposed the project, 6 did not identify, and 2 were a maybe.
The new Costco gasoline project will have 16 gasoline fuel pumps. Each pump will allow for two (2) vehicles to obtain fuel at the same time for a total of 32 vehicles.
Costco will operate the new gasoline station from 5:30 a.m. to 9:30 p.m. Monday through Friday, 6:00 a.m. to 8:00 p.m. Saturday, and 6:00 a.m. to 7:30 p.m. Sunday.
To comply with CEQA, a public agency first considers whether a proposed activity qualifies as a “project” subject to environmental review. If a proposed activity is not a “project,” no further action is required under CEQA.
If a proposed activity qualifies as a “project,” the public agency next considers whether any CEQA exemption applies to the project. The CEQA exemptions can be found in the Public Resources Code and the CEQA Guidelines. If a “project” qualifies for an exemption, the exemption may be documented in the public agency’s files for the project and a Notice of Exemption may be filed and posted with the County Clerk. Nothing further is required by CEQA.
If a public agency finds that a “project” does not qualify for an exemption, the public agency will then determine whether the “project” requires a negative declaration, mitigated negative declaration or EIR. Generally, if the “project” will result in significant impacts that cannot be mitigated, an EIR will be prepared. Otherwise, a negative declaration or mitigated negative declaration will be prepared.
Here, the City determined that the proposed gas station was a “project” subject to CEQA. The City next considered whether any CEQA exemptions applied to the project. One of CEQA’s exemptions, known as the Class 32 exemption, applies to in-fill development projects. In order to qualify for the Class 32 exemption, the following conditions must be met:
The City evaluated whether the proposed gas station met the criteria for the Class 32 exemption. Technical studies were prepared in the areas of traffic, noise, air quality, and water quality, among others. Those studies concluded that the project qualified for the Class 32 exemption. Pursuant to CEQA, no further environmental review is required.
The use of the Class 32 Exemption was not a loophole nor does it mean that no environmental review was done by the City for the project. A project could only qualify under the Class 32 Exemption after the City has reviewed all aspects of the project including technical studies that are required to evaluate the potential impacts (i.e. studies for traffic, water quality, air quality & noise). The reports compiled by the applicant and reviewed by the City would be the same reports used in the preparation of an EIR.
The following studies were reviewed and evaluated by City staff as part of a comprehensive evaluation of the project. Each study concluded that there would be less than significant impacts relative to traffic, circulation, vehicle queueing, air quality and greenhouse gas emissions. A brief description of each study is listed below:
These studies included:
An air quality analysis was prepared to assess air quality and a greenhouse gas study to evaluate emissions was also completed for the station. Emissions of criteria air pollutants (CAP) and greenhouse gases (GHG) associated with construction and operation of the project (including vehicle idling) were evaluated to determine if the project would cause significant air quality impacts. The Air Quality analysis concluded that the proposed project would not cause significant air quality or GHG impacts.
The Health Risk Assessment (HRA) assessed emission sources from the idling of vehicles queueing at the pumps and vehicle travel within the vicinity of the proposed project. The HRA shows that the project’s potential health risks are below the applicable regulatory thresholds.
Copies of the Air Quality analysis, Greenhouse Gas study and Health Risk Assessment can be found at Air Quality and Greenhouse Studies Health Risk Assessment
Anticipated traffic for the project was evaluated through the submittal of two (2) traffic studies; an initial traffic study and a secondary (supplemental) traffic report. A separate report analyzing the long-term buildout traffic conditions for the project and vicinity was also prepared. All studies were prepared by a licensed traffic engineer.
The initial traffic study analyzed anticipated trip generation and related impacts, Level of Service (LOS) and queueing analysis at different intersections, fuel area layout, fuel delivery site circulation and on-site vehicle stacking and parking. This analysis also accounted for the fact that the existing on-site use, the Goodyear Tire Center, would be replaced with additional parking area. The supplemental traffic study confirmed the initial study findings and provided a comparative analysis between the Tustin Ranch location and the existing Tustin Costco gasoline station located at The District (in Tustin). Both traffic studies concluded that traffic impacts would be less than significant.
Copies of the Traffic Studies and Build Out can be found at Traffic Studies and Build Out Study
If there is an inclination of traffic gridlock, two (2) detailed alternative queueing management plans were developed to accommodate peak demand scenarios. Both alternative queueing plans were reviewed and evaluated by City staff and were determined to adequately address the demand at the new station. In addition to both alternative plans, the City has also required that during peak demand, three (3) on-site traffic attendants will be present to guide and direct traffic which will further increase efficiency at the new station.
Copies of traffic studies and long-term build out analysis can be found at Traffic Studies and Build Out Study
There is no evidence to suggest that property values will change as a result of living near a gasoline station. There are homes located throughout the City of Tustin that are within close proximity to gas stations. In some instances, the gas stations are immediately adjacent to homes. More specifically, in Tustin Ranch, two (2) existing service stations are approximately 170-200 feet from homes. The proposed Costco gas station is 700 feet from any home. There is no evidence that the existing Tustin Ranch service stations or those closest to the service stations in the remaining areas of the City have an impact on property values.
The City is concerned about the well-being of all businesses within the community. Not all of Tustin’s residents are Costco members and therefore not everyone will be buying gas at the same location. Opportunities for residents to purchase fuel at various gasoline locations throughout the City remains.
Below is a summary of the differences and similarities between the two (2) gasoline stations:
Major lessons learned from the Costco gasoline operation at The District include the adequacy of on-site circulation (for entry, for fueling and for exiting) and the capability of vehicles to queue on-site so as to minimize off-site impacts. The City evaluated the proposed project at the Tustin Ranch Costco with these lessons in mind. Further, additional improvements at the District Costco gas station have been and are being implemented.
The City’s Planning Commission approved Costco’s application after a public hearing on July 9, 2019. Under the Tustin City Code, Planning Commission decisions can be appealed to the City Council, and a timely appeal was filed by opponents of the project on July 19. The public hearing on the appeal was scheduled on October 15th. Prior to the meeting, the public sent the Council hundreds of messages in support and in opposition to the project, and a number of public speakers spoke to the City Council during the public hearing. At the conclusion of the City Council’s public hearing on the appeal, the City Council upheld the Planning Commission’s decision to approve the application. Under the Tustin City Code, that City Council decision on the appeal was the City’s final decision on the application. Since that time, a court challenge has been filed, and that court case is ongoing.
The largest use of water for most customers is outdoor water use. We recommend focusing your conservation efforts on outdoor water use while maintaining your conservation-minded indoor water use. The City's is restricting outdoor water use to 2 days per week, which can accomplish an immediate reduction of 15% to 28%.
Upgrading old appliances, such as washers and toilets, to water-efficient models will also help you save water.
A properly managed pool or spa can be an appropriate use of water. Use the following tips to help save water and money:
The City stopped irrigating turf medians that utilize potable water in April 2015. City parks that utilize potable water for landscape irrigation are being watered to meet the requirements for Ordinance Number 1477.
Portions of the City are in the Irvine Ranch Water District service area and utilize recycled water for irrigating public landscape.
Recycled water is not subject to Ordinance Number 1477.
Yes. The City is utilizing the services of a consulting Code Compliance Officer to assist in public education and enforcement of Ordinance Number 1477. Anyone in violation of Ordinance Number 1477 will be subject to the City's Administrative Citation Program.
Pre-citations will be provided in accordance with the program to provide water customers with an opportunity to correct the violation before a fine is issued.
It is the City’s intent to educate through outreach and community involvement prior to the issuance of any penalties.
The procedures adopted by Council state that prior to the issuance of a, the City will utilize the administrative enforcement program with an emphasis on resolving the matter through personal contact, education, and notices prior to the imposition of any penalty.
The Tustin Ranch Golf Course uses non-potable water for irrigation provided by the Irvine Ranch Water District. There are no golf courses within the City's water service area.
A postcard is being mailed to all Tustin Water Services customers letting them know of the updates to the Water Management Plan.
View the postcard on the Drought Information and Water conservation page.
Follow these tips to find leaks inside or outside your home:
Your polling place will be listed on the back page of the Sample Ballot and Voter Information Pamphlet which will be mailed to you by the Orange County Registrar of Voters approximately three weeks before an election. You may also access your polling place and sample ballot online.
You need to re-register if you have moved, changed your name or wish to change your political party affiliation. You must register at least 15 days before an election to be eligible to vote in that election.
To become a candidate in the next City election, you must first be a registered voter and reside within the City limits of Tustin at the time nomination forms are issued to you. If elected, you must continue to reside in the City during your term of office. All required forms and guidelines to run for office in the next City Council election will be available in the City Clerk's Office 113 days before an election.
You may obtain the required forms in the City Clerk's Office or you download from the Secretary of State's website.
No. Although the Fair Political Practices Commission requires contributions of $100 to be itemized in campaign contribution forms.
No. Garage sales may be held a total of 4 times a year, and only merchandise belonging to the owner may be sold. A single garage sale may extend a maximum of 3 consecutive days. Signs shall not be erected more than 1 day in advance of a proposed sale. Garage sale signs shall be promptly removed by sunset on the last day of the sale.
Garage sale signs may not be attached to any traffic or parking control device, tree, street light or utility pole, or placed so as to obstruct public sidewalks. Signs should be placed on a stake and placed into the ground. The signs may be no larger than 3 square feet in area and no taller than 4 feet in height.
You may dispose of waste at the following locations:
Orange County residents may dispose of household hazardous waste at the Collection Centers for free. The Collection Centers are open Tuesday through Saturday, 9 a.m. to 3 p.m. The centers are closed on rainy days, Christmas, New Years, Thanksgiving and Independence Day.
Potentially. The survey update included a task that the consultant review and make recommendations regarding the potential expansion of the CRD. The first area focused on the residential properties located along Yorba Street between Irvine Boulevard and First Street to the north and south (Figure 1). The other area that was surveyed is bordered by Mountain View Avenue and North C Street to the west and east, and Irvine Boulevard and First Street to the north and south (Figure 2). These areas were included in the tasks because the 1990 Historic Resources Survey considered these neighborhoods suitable for possible inclusion in the CRD or, because they were separated by First Street, suitable to be considered as separate districts. The findings for this portion of the survey work are as follows:
Forty-two (42) properties (Table 2) have been identified as potentially eligible individuals, districts, and non-parcel resources. In contrast with properties identified in previous surveys, many of these resources date to Tustin’s period of intensive postwar development between 1946 and 1976, and they are predominantly multi-family residential resources rather than single-family. Information for the newly identified resources can be found in Exhibit A - Appendix E3. The twenty-eight (28) individually eligible properties are located throughout the City and would be eligible for listing in a local, state or national historic register should the property owner decide to seek designation. Staff will make a recommendation to the Planning Commission at a future date as to whether the eleven (11) potential historic districts and three (3) potential planning districts should be designated as districts.
November 12, 2019 – Survey update overview with the Planning Commission. They included the following information:
February 25 and March 12, 2020 – Additional direct community outreach included meeting in person with representatives of the Tustin Preservation Conservancy (TPC), Preserve Orange County, and the Tustin Area Historical Society (TAHS). Participants shared information on known and potential resources, recommended other community members with specialized knowledge of historic resources and provided guidance on conducting local and regional archival research.
March 12, 2020 - The Community Development Department had also scheduled a public workshop on March 12, 2020, to kick off the survey update efforts, provide information on the survey process and to gather input from the community. Due to the Covid-19 pandemic and the closure of City Hall and other meeting places, the live public workshop was cancelled.
June 2020 through June 2021 – The team was able to commence the field survey work and background research. The team conducted direct outreach via email and phone to the targeted community members and focused on meeting with individuals with specific knowledge of the properties. The discourse continued throughout the survey project.
October 13, 2020 - Planning Commission acting as the Historic and Cultural Resources Advisor, conducted a public workshop which included a presentation with an update as to the status of the survey project, including the progress in conducting background research, the reconnaissance survey and drafting the Historic Context Statement.
The map below depicts the survey area and the properties identified in the Master Findings Map. Staff is also in the process of creating an interactive (GIS) map which the public could use to display the survey results and photos. If you wish to see the list of the properties, please refer to Appendix E-1 of the survey document.
You can contact Tustin Planning at (714) 573-3140 or TustinPlanning@tustinca.org.
A minimum 50-bed, emergency homeless shelter facility that is ADA accessible and serves homeless men, women, and families from within Tustin only. Other cities will not be able to bring their homeless individuals to Tustin’s shelter. The facility’s primary focus is assisting program participants with creating a housing plan, making connections to housing resources and finding transitional and permanent housing as soon as possible.
The safety of our children and community are of the utmost importance and at the center of all decisions regarding how the facility will operate. The City and the planned operator, Orange County Rescue Mission, feel confident with the proposed safety and security elements that the Tustin community, and most importantly, the children of Heritage Elementary, will be safe and secure:
The temporary facility is proposed to be within roughly three-quarters of the buildings at the former Advanced Technology and Education Park (ATEP) buildings at the northeast corner of Red Hill and Valencia Avenues. A conceptual shelter facility layout is depicted in Figure 1.
Figure 1: Conceptual Shelter Facility Layout
So that Tustin may continue to use its anti-camping and park closure ordinances to protect public safety and public health, and to avoid costly lawsuits.
Recently the City of Tustin, as well as all other Orange County cities, were sued in Federal Court in an effort to address the lack of emergency shelter beds for the homeless in Tustin and Orange County. The City of Tustin entered into a settlement to help keep our City safe. As other nearby cities settle their lawsuits, those cities will be able to enforce their own ordinances with the potential to affect surrounding cities.
In addition, last month the Ninth U.S. Circuit Court of Appeals sided with six homeless individuals in Boise, Idaho over an ordinance that banned people from sleeping in public spaces. That decision requires the immediate availability of shelter beds at the time a city goes to enforce such laws. In essence, the Ninth Circuit said that it is unconstitutional cruel and unusual punishment to punish an individual for sleeping or loitering in parks, tents or homeless encampments if there is no bed available for them to go to.
Pursuant to the settlement agreement, Tustin must have a shelter operational within 120 days, that is, February 23, 2019.
No. This program will operate with a strict no-walk-up policy and by referral only. Clients without personal vehicles must coordinate a transportation plan to and from the shelter.
When the Tustin Police Department or the City’s Consultant, City Net, encounter homeless individuals or families within Tustin, those individuals are then offered a bed. If they accept the offer and pass the screening process (no sex offenders and no one with a felony warrant will be allowed at the facility) and an appropriate bed is determined to be available, they are transported to the main entrance. The referring party escorts them into the building and through the intake process. Those that are already staying there and who desire to enter or exit the facility may only do so through pre-arranged transportation.
Upon an individual’s refusal of a bed, the Tustin Police Department may begin enforcement of anti-camping, park hour and similar ordinances.
The facility will serve homeless men, women, and families from within the City of Tustin. One building is proposed to accommodate men and one to accommodate women and families.
No. Prior to becoming eligible for coming to the facility, all prospective clients will be screened off-site for open felony warrants and status as a registered sex offender. If the client has an open felony warrant or is a registered sex offender, they are not eligible and will not be transported to the facility. Those with open felony warrants will be arrested.
In this case, temporary means that the facility will be in this location for a temporary period. This is not the long-term homeless shelter solution for Tustin. Once the long-term shelter is open, this temporary facility will close. Pursuant to the settlement agreement, the City of Tustin is required to start operating a shelter within 120 days and to operate a homeless shelter for a minimum of 24 months.
The City of Tustin is continuing to design and plan the establishment of the Tustin Police Department Substation and Parks Department Annex at the former ATEP facility, which the City hopes to open in conjunction with the opening of the Veterans Sports Park.
Individuals may stay for up to 180 days; however, the facility’s primary day-to-day focus is assisting program participants with creating a housing plan, making connections to housing resources and moving them to transitional and permanent housing as soon as possible.
The City of Tustin made this announcement as soon as we could.
The City has been involved in a lawsuit in Federal Court. While in settlement discussions, the City has been precluded from discussing its litigation and settlement strategies publicly. The City immediately published a press release on the same day that the City signed the settlement agreement. Given the City would be required to establish a shelter facility within 120 days of signing the agreement, it was necessary for the City to evaluate potential shelter sites at the same time the settlement discussions were on-going to accomplish that timeframe.
In addition, the City’s initial plans for settlement (which would have simply added beds to the existing facilities at the Village of Hope) were derailed by the Ninth Circuit’s decision on September 4th, and as a result, the City was forced to go back to the drawing board and develop an entirely different plan in a very compressed period of time. The City’s proposal was presented in Federal Court two weeks later and reported in the Orange County Register on September 19th.
The City tried to partner with Santa Ana but the Federal Court prohibited that as part of the settlement. This stemmed from Court’s and Santa Ana’s belief that all Orange County cities were bringing their homeless to Santa Ana, and one of their objectives is to stop the flow to, and concentration in, Santa Ana of homeless individuals.
The updated outdoor dining regulations (Ordinance No. 1526) go into effect on October 21, 2022.
Yes, but not beyond December 31, 2022, which is when the Temporary Outdoor Dining Program is currently set to expire. All businesses operating an outdoor area under a COVID-19 TUP will need to bring these spaces into compliance with the new outdoor dining regulations before the end of 2022.
Ordinance No. 1526 defines three separate pathways for providing outdoor dining:
Please contact a city planner at 714-573-3140 or TustinPlanning@TustinCA.org to discuss if your proposal requires a Design Review submittal. If so, at a minimum the submittal should include:
More information may be needed for submittal depending on what your proposal entails. Please contact a city planner to setup a consultation. Staff can also advise of applicable costs at that time.
Potentially. The use of public property is subject to obtaining a License Agreement from the City in addition to the required review, if any, for the proposed type of outdoor dining. Section 9277(f) of Ordinance No. 1526 (the updated outdoor dining regulations) describes additional requirements for Outdoor Seating Areas and Outdoor Dining Areas located within the public right-of-way. Costs for the License Agreement, if any, depend on the work proposed. Please contact a city planner at (714) 573-3140 or TustinPlanning@TustinCA.org to discuss if your proposal requires a License Agreement.
Yes, use of public property for outdoor dining is subject to obtaining a License Agreement from the City, even for Outdoor Seating Areas which do not normally require City review. Obtaining a License Agreement involves submitting additional documents for review as described further in Question # below. You are encouraged to contact a city planner at 714-573-3140 or TustinPlanning@TustinCA.org to determine what type of City review, if any, is required for your proposed outdoor dining.
If you are applying for an Outdoor Dining Area, you will already be submitting for Design Review. The request for a License Agreement can be reviewed as part of the Design Review submittal. The plans submitted should identify the public area requested to be used and demonstrate compliance with the additional requirements identified in Section 9277(f) of Ordinance No. 1526. Additionally, you will need to provide general liability insurance and workers compensation insurance for review.
Outdoor Seating Areas, which do not normally require City review or approval, do require City review if proposed within public property. To request a License Agreement in this case, please submit:
Fees to process a License Agreement depend on the proposal. Please contact a city planner at 714-573-3140 or TustinPlanning@TustinCA.org to setup a personal consultation to discuss your proposal.
Businesses operating an outdoor dining area under a COVID-19 Temporary Use Permit are asked to transition any temporary outdoor dining areas per the newly adopted regulations before December 31, 2022. You are encouraged to call the Planning Division at (714) 573-3140 or email TustinPlanning@TustinCA.org to book a personal consultation with a city planner to help facilitate this process.
City staff will be conducting outreach from October to December to ensure businesses are aware of the new regulations and the expiration of the temporary outdoor dining program. Staff is available to discuss the permitting process and any questions you may have to ensure a timely transition. Please feel free to contact us at 714-573-3140 or TustinPlanning@TustinCA.org with any questions.
Outdoor dining can be operated between 6:00 a.m. and 11:00 p.m. except when it is near a residential area, in which case it can be operated between 7:00 a.m. and 10:00 p.m.
Potentially. No City review or approval (and therefore no fees) are required to have an Outdoor Seating Area on private property, which includes placing moveable chairs, tables, etc. outside of required pedestrian or vehicle pathways. However, if you are proposing an Outdoor Dining Area, which includes construction such as expanding patios, installing fencing, and more, you will likely need to submit for Design Review which has review costs associated with it.
You are encouraged to contact a city planner at 714-573-3140 or TustinPlanning@TustinCA.org to determine what type of City review, if any, is required for your proposed outdoor dining and applicable fees.
To reserve a park you must come in person to the Parks and Recreation Department at City Hall. Parks are reserved on a first come first served basis so we recommend calling 714-573-3326 before coming down to make sure that the park and date you are requesting is available. Park prices vary based on number of people, residency, etc.
Follow this link for more information on our parks and how to reserve a park picnic shelter.
For field conditions after the rain, you can call the Mudline at (714) 502-8010, which is updated by 3:00 pm.
To learn what you can do to your property, you may email the Planning Division at TustinPlanning@tustinca.org or call (714) 573-3140. Please provide the property address so Staff can determine the zoning designation and let you know any development standards and/or setbacks.
Zoning is a type of land use designation (i.e., R-1, C-1, SP-8, etc.) that depends on a parcel’s location within the City. If you would like to do something to your property, please contact the Planning Division (TustinPlanning@tustinca.org) to confirm the zoning designation. This way, Staff can help you determine the allowed uses and development standards.
To verify the zoning of a property, please request a Zoning Verification Letter in writing and send it to TustinPlanning@tustinca.org. The cost of a Zoning Verification Letter is $200.00 per parcel or property. Please mail your payment to the Planning Division at:
Attn: Erica H. DemkowiczPlanning DivisionCity of Tustin300 Centennial WayTustin, CA 92780
Planning Staff must receive your written request and payment before the letter is prepared. A letter is typically prepared within 8-10 business days once all information has been provided.
Yes, a building permit is required when installing a new fence or removing and/or replacing an existing fence.
Walls that require a building permit include:
To obtain a building permit, please provide a site plan to Planning Staff (TustinPlanning@tustinca.org). Your site plan must include property dimensions, label property lines, the proposed location of the fence or wall shows wall/fence and provide construction details for the wall/fence with details on materials and height. For more information on the requirements for submitting to Building Division, please follow this link. Once your plans have been approved by both Planning and Building Divisions, a building permit will be issued.
ADUs or JADUs are allowed on a lot that contains a proposed or existing legally developed single-family or multiple-family dwelling within the City of Tustin. ADUs and JADUs may be added to existing single-family or multi-family properties in different ways, such as:
For more information about ADUs and JADUs, please follow these links:
A business license is required to start and/or conduct a business in the City of Tustin. Please email the Planning Division at TustinPlanning@tustinca.org, or call (714) 573-3140, and provide the property address to find out if your business is allowed within the designated zone. Once Planning Staff has confirmed your business is allowed within the zoning district, you may submit a business license application online at this link.
911 is the phone number to dial whenever police, fire or ambulance services are needed for an emergency.
When you dial 911, your address and phone number (minus extension number) will show up on a monitor in the police dispatch center. The police dispatcher will also transfer your call to the fire department or paramedics, if required.
For Crimes in Progress or If Your Life is in Danger, immediately call 911.
For suspicious circumstances or crimes that occurred when you were not present and the suspects are already gone, please call 714-573-3225.
If you wish to file a Police Report, you can call the Tustin Police Department at 714-573-3225 or file the report in person at the Police Department front desk. The front desk hours of operation are from 7 a.m. to 6:30 p.m, Monday through Saturday. The front desk is closed on Sundays and city holidays. The Tustin Police Department is located at:300 Centennial WayTustin, CA 92780
Loud music complaints, parking complaints, barking dog complaints, etc, should not be called in on 911.
When you are issued a traffic citation, the issuing officer will have checked a court location and address on the bottom of the citation. This will give you the location where you need to appear to either pay the citation or request a court hearing to dispute the citation.
Generally, traffic citations written by Tustin police officers will be sent to the Central Orange County Superior Court, located at:700 Civic Center Drive WSanta Ana, CA 92701
However, in some instances, citations may be sent to another court, based on the type of citation and offense.
For more information about locations of court facilities, visit the Orange County Superior Courts website.
Nixle is a communication system that connects residents with the agencies that serve and protect them. Residents can use Nixle to recieve information ranging from critical alerts to community news. Additionally, residents can choose how they receive this information – by SMS (text message), email, over the Web or by mobile application.
Sign up for Nixle!
When you call the Tustin Police Department and request a police officer, you will be asked a series of questions by a police dispatcher. These questions are designed to insure a more effective response. Try to remain calm and answer the questions as best you can. Some of the questions you might be asked are the following:
Remember, that although it seems like a lot of questions, an officer is being sent to your address while you are talking to the Dispatcher. Try to remain calm and do not hang up until the Police have arrived, or you have been instructed to do so by the Dispatcher. Wait for the Police.
If you dial 911 by mistake, do not hang up! Before you hang up, be sure to tell the dispatcher you have dialed 911 by mistake, and you do not need emergency help. This is particularly important if you dial from a business phone with several phone lines.
Anytime the police dispatcher receives a 911 "hang-up," the caller must be contacted to be sure no actual emergency exists. If your business has dozens or even hundreds of phone lines, it may be impossible for the dispatcher to determine who, if any one needs help and an officer must then be dispatched to the address.
911 allows emergency calls to be transferred to an interpreter who can interpret other languages. Interpretation is accessible from every telephone; home and business phones, coin-operated and phones equipped with Telecommunications Devices for the Deaf (T.D.D.'s).
The Tustin Police Department is warning residents about a trend involving residential burglaries, and steps that residents can take to protect themselves.
While television and movies portray most residential burglaries as taking place at night, surprisingly, the majority take place during the day and on weekdays, when many residents are away from their homes and at work. Thieves often target residential neighborhoods where they believe no one is home.
One common method for the commission of these crimes is what has been coined the “knock-knock bandit." This sort of burglar will actually approach the residence, knocking on the front door to determine if anyone is home. If someone answers the door, they may say they are looking for someone who does not actually live at the residence, or try to convince the resident they are selling a product. If there is no answer, the burglar often walks to the rear yard and makes entry through a side door or window.
Always use caution when answering the door to strangers.
While we do not recommend answering the door to someone you do not know, it is equally important to alert the would-be burglar to the presence of someone in the home. We have had several incidents where residents have ignored knocks at the door, only to come face to face with a burglar that has entered their residence. In each of those cases, the resident heard a knock, but did not answer the door, only to be confronted by a stranger, either in their home, or attempting to gain entry.
There are a number of things you can do that will alert someone to your presence, without subjecting yourself to risk, including:
These are just a few ideas that you can use to send a message to would-be burglars that the home is occupied. Even a small dog can be a deterrent to a criminal.
You may also call the Tustin Police Department at 714-573-3225 to report door-to-door solicitors that cannot show proof of a Tustin City Business License.
Get to know your neighbors and look out for each other. With our busy schedules, this is often easier said than done; however, make time to get to know each other. Learn the types of cars your neighbors drive and recognize vehicles or persons that seem out of place in your neighborhood.
Consider joining or starting a Neighborhood Watch program in your neighborhood. If you would like to schedule a Neighborhood Watch meeting in your area, or would like additional information please contact the:
Only authenticated agencies and community organizations can securely publish information. There are four types of messages:
Possible signs of illegal narcotic usage include:
You, as a neighborhood resident, can tell what activities do not look right in your neighborhood. For example:
Leave the items alone and call the police. Do not open the containers, sniff or taste the contents, or throw the contents away.
You always have the option of remaining anonymous; however, make certain that you provide the police with as much detailed information as possible to allow for maximum efficiency in arresting individuals and stopping the narcotics activity you are reporting.
All occupants of a motor vehicle must wear a seat belt per California Vehicle Code section 27315.
Senate Bill (SB) 9 is a California State Law which took effect on January 1, 2022. SB 9 creates new opportunities for infill housing by requiring cities to ministerally approve projects meeting certain criteria.
There are several qualifying criteria for development under SB 9 in Tustin:
Yes, you can click on this link and type in any Tustin address to check.
The City of Tustin’s SB 9 Ordinance defines development opportunities for both two-unit developments and urban lot splits. There are a variety of site plan layouts for both two-unit developments and urban lot splits, but in any given scenario there is a maximum of four units that can be developed.
The diagram on the left depicts a traditional rectangular shaped single-family parcel with what is known under SB 9 as a “Two-unit Development”. In this scenario, a property owner with a single-family home may construct a second home on the property and may also build an Accessory Dwelling Unit and Junior Accessory dwelling unit resulting in the development of a total of four dwelling units on a single-family parcel.
URBAN LOT SPLITS
The two diagrams on right depict scenarios that are under the “Urban Lot Split” category. In these two Urban Lot Split Scenarios, the property owner may subdivide a single-family parcel into two lots and in these scenarios ADUS or JADUS are not allowed in conjunction with Urban Lot Splits.
The middle diagram shows a traditional rectangular lot split down the middle, resulting in two lots. Each of these lots, can then be combined with the Two-unit Development concept, which may result in each lot having a total of two units.
The diagram on the far right, depicts a “flag style” urban lot split, where access to the new lot at the rear has access to the street and/or public right of way from a narrow strip of land, resulting in the rear lot resembling the shape of a flag. In the Urban Lot Split scenarios, each lot may accommodate up to two units.
Tustin’s SB 9 Ordinance applies to single family residentially zoned parcels. For Urban Lot Splits, the property must be owned by the applicant for a period of three years; and for Two-unit Developments, the units may not be used for short-term rentals.
Additional provisions include:
Development under SB 9 requires approval by the City of Tustin. Please call our Planning Division at (714) 573-3140 or email TustinPlanning@tustinca.org to ensure your project qualifies as an SB 9 development prior to submitting for Building Permits and/or a Parcel Map.
No, your property may not be a historic landmark or in a historically designated Historic District – In Tustin, these criteria result in the exclusion of single-family parcels located in the Old Town Area. Enter your address in this map to check your property’s eligibility or call or email Tustin Planning Division at 714-573-3140 or firstname.lastname@example.org
SB 9 does not currently override the Covenants, Conditions, and Restrictions (CC&Rs) commonly used by HOAs; therefore, HOAs currently maintain the authority to either allow or prohibit SB 9 developments within their respective boundaries.
No, since SB 9 developments are required by the State to be approved ministerially, there is no public notification or hearing required and City may not apply a requirement for discretionary action, such as a public hearing/notification, as a condition of approval.
Parking is available at the following locations:
For a complete listing of street closures include dates and times, please view Street Closure Flyer (PDF). Closed streets include:
Chili Tickets are $1 and tastes are one ticket per cup.
Chili is available as soon as the event opens. Although there are 48 plus chili teams, chili usually runs out around 2:30 p.m.
Vendors will post signs at their booths indicating if they have sold out. There are other food areas throughout the event as well as our beer/wine gardens, live entertainment, contests, and family activities.
You can also participate in judging chili. Inquire at a ticket booth for more information.
This is a family-oriented event. There is something for everyone, from young children to teenagers to adults to grandparents.
This event features:
No, thanks to our sponsors we are able to continue to offer free admission to the event.
Yes, throughout the event. In addition, there is a Schools First Federal Credit Union (formerly OCTFCU) ATM at Wienerschnitzel at the corner of First Street and El Camino Real.
Yes, at the event physical maps will be available at the Information Booth and the Ticket Booths. You may also view our publications online at the Street Fair Maps page.
Review the following for locations of helpful resources:
As of February 1, 2020, the City of Tustin moved to a fixed-rate fee system from a tiered-rate system. This means all customers will be charged the same flat fee of $2.79 for each unit of water (748 gallons) used regardless of how much water is consumed. Since 2014, Tustin’s unit cost has ranged from $0.84 to $4.05 per unit depending on amount of usage (i.e. tiered system). On each January 1 over the next four years (2021-2024), the new unit cost of $2.79 will increase by 5 percent as part of this five-year rate plan.
Here is a video that'll walk you through the Autopay process.
Yes. In almost all cases – except for high-capacity water users (6”, 8” and 10” meters) – the fixed flat rate charged for meter size was reduced. This ultimately helps initially offset the increase in the unit of water cost. For instance, the average residential customer’s bi-monthly fixed meter charge was $46.85 under the old model whereas the new bi-monthly fixed meter charge is $39.76.
There are several factors that affect water rates, including the cost of buying water; the cost of electricity to move water from place to place; the cost to fund water improvement projects for the City’s 50-year-old aging water system; and the cost to enhance emergency preparedness. Water costs alone have increased by 17% for imported water and 66% for groundwater in recent years. Costs for electricity, labor and construction have increased, too.
Since the City had not examined its overall costs since 2010, it was time to evaluate them and recalibrate rates to accurately account for the service delivery. Furthermore, the City is legally required to divide the cost of delivering water evenly across all users, which is why it changed from a tiered-rate model to a flat-fee model.
The recent water study also found the City’s current revenue would not meet financial needs in the future. As a result, the water rates were changed to reflect the cost of delivering water to our customers and to ensure the City can continue to invest in a secure water future.
While it is not uncommon for water agencies in California to increase rates each year, the City of Tustin has not increased its rates since 2014.
Water rates are developed through a comprehensive cost-of-service study that examines the water rates to the actual cost of providing water service. To determine the appropriate rate structure for Tustin, the City’s water rate consultant, Raftelis Financial Consultants, reviewed the current rate structure and consumption data along with ongoing operational, maintenance, capital and bond obligations to determine the new rate structure approach.
The rate increase was introduced on September 17, 2019 at a publicly noticed Tustin City Council Meeting. Customers also received direct-mail information about the potential rate increase in November 2019 and December 2019. A public hearing on the issue was held on January 21, 2020, where the rate increase was officially approved.
The City last examined its overall water delivery cost in 2010. At that time, a modest fee increase was approved for a five-year period. The last water rate increase was on July 1, 2014. No other changes have been made since that time, until now. It is not uncommon for water agencies in California to increase rates each year.
Conservation incentives are still in place since those who use less water will be charged less for usage. Conversely, those who use more water will inevitably have higher bills. Therefore, there is a built-in incentive to use less water if you wish to save money on your water bill.
Since general fund tax dollars are not used to pay for the City’s water delivery, all proceeds from water bills go directly to fund the water delivery operation. This includes maintaining various critical water infrastructure like water mainline replacements and maintenance; well replacements and maintenance; treatment plant operations and maintenance; hydrant maintenance; backflow compliance; and meter maintenance. The City of Tustin’s water distribution system consists of 172 miles of water mains, six reservoirs, 14 active wells and 1,945 fire hydrants.
Prop 218, passed by voters in California in 1996, specifies the required process for public participation in water rate setting that water agencies like Tustin must follow. Prop 218 requires that a public hearing take place when the City proposes to increase water service rates or establish new rates. The law’s intent is to ensure that rates and fees are reasonable and proportional to the cost of providing service.
The City is required to keep pace with the cost of delivering water to its 69,000 customers. California law requires that cities know their cost to delivery water and divide it evenly across all ratepayers.
The City is committed to helping customers who are struggling economically as a result of the COVID-19 pandemic. The Tustin City Council proclaimed a local emergency on March 20, 2020, which states that the City will not assess late fees or shut off water if customers are unable to pay their bill during the next 90 days, or until the City Council terminates the local emergency, whichever comes first. Furthermore, the City is working with customers to arrange payment plans if needed. Please call 714-573-3075 if you would like to discuss a payment plan for your bill.
More information about Tustin’s water rates is available on the City’s website at https://www.tustinca.org/242/Water-Rates.
To pay your bill online, please visit: https://tustin.merchanttransact.com/