How was the public notified of the increase?

The rate increase was introduced on September 17, 2019 at a publicly noticed Tustin City Council Meeting. Customers also received direct-mail information about the potential rate increase in November 2019 and December 2019. A public hearing on the issue was held on January 21, 2020, where the rate increase was officially approved.

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1. I heard water rates changed in Tustin. Can you explain this to me?
2. Did flat fees for meter sizes change, too?
3. Why did water rates increase?
4. How are water rates determined?
5. How was the public notified of the increase?
6. How often are water rates increased?
7. What is the incentive to conserve now that the tiered-rate structure is gone?
8. How is my water payment used?
9. What is Proposition (Prop) 218?
10. Why did the City move from a tiered-rate approach to a fixed-rate approach?
11. What can I do if I can’t pay my bill?
12. Where can I get more information?
13. Where can I pay my bill online?