Water Customer Service

Administrative functions of the Water Utility are responsible for, but not limited to:

  • Cash Management
  • Customer Billings
  • Customer Service Inquiries
  • Financial Analysis
  • Liaison to Field Operations in the Construction of:
    • Infrastructure
    • Major Capital Improvements
    • Ongoing Operational Maintenance
  • Meter Reading
  • Rate Analysis
  • Risk Management

*NEW*

The City Council set a Public Hearing to receive testimony on the proposed water rates for FY 2019-2020 through FY 2023-2024.  The Public Hearing took place on Tuesday January 21, 2020 at 7 PM.  

The following flyer provides background information on the cost of water.    

Flyer: The Value of Water

*NEW*

New policy regarding discontinuation of residential water service for non-payment.

Please refer to our new policy:

Discontinuation of Residential Water Service for Non-Payment - English

Discontinuation of Residential Water Service for Non-Payment - Korean Translation

Discontinuation of Residential Water Service for Non-Payment - Spanish Translation

Discontinuation of Residential Water Service for Non-Payment - Tagalog Translation

Discontinuation of Residential Water Service for Non-Payment - Traditional Chinese Translation

Discontinuation of Residential Water Service for Non-Payment - Vietnamese Translation

How to read your water meter and detect a leak

Water is a valuable resource in southern California and being water conscious is important. Find out how to check water usage on your meter and detect a leak.

Tustin Water Meter Reader Matt Rossman shows you step by step how to read your meter and detect a leak. Click here to view the instructional video.  

Pay Your Bill

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Contact Us

Water Customer Service

(714) 573-3375

Don't be a Water Waster!

Follow these tips and help to save hundreds of gallons of water! 

  • Install a low-flow showerhead, then take only 5-minute showers or 3-inch baths.
  • Install a 1.28 gallon high efficiency toilet, which can save 52 gallons per day.
  • Catch water in a bucket or watering can while waiting for it to get hot. Then use it on plants, or pour into toilet bowl to flush.
  • Fix all leaky toilets, faucets, and pipes.
  • Do not use the toilet to flush trash.
  • Turn off the water when shaving, brushing teeth, lathering in the shower, washing dishes, or cleaning produce.
  • Run only full loads in dishwashers and washing machines.
  • Water your lawn no more than once a week, and operate automatic sprinklers manually. Water outdoors in the early morning or evening.
  • Use a bucket, sponge, and a hose with a shut-off valve, to wash your car.
  • Sweep (never hose) your driveway, patio and sidewalk.


Make Every Drop Count

Water Used for Common Activities 

Activity Water Used
Brushing teeth 3 gallons a day
Shower 40 gallons every 10 minutes
Bath 20 gallons
Toilet 28 gallons a day per person
Washing Machine 45 gallons per load
Cooking 5 gallons per day
Dishwasher 15 gallons per load
Hosing driveway 150 gallons
Washing car 150 gallons
Water Pollution Hotline